•  System hosting (benefit coverage databases)
•  Enrollment management — open enrollment and ongoing administration
•  Life and work event processing
•  Carrier eligibility reporting
•  Payroll deduction interface
•  Premium calculation, carrier financial reporting and reconciliation
•  Employee web–based self–service
•  Employer web–based access

•  Direct billing and collection (retirees, LOA, etc.)
•  Employee call center (customer service representatives)
•  Literature fulfillment (hardcopy and electronic)
•  Total compensation statements (electronic and paper)
•  COBRA administration
•  FSA administration (including debit card and web self–service)
•  Web–based healthcare selection and decision support tools
•  Dependent eligibility verification and audits